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Privacy Policy Agencies

Please read this privacy policy carefully. You will find important information about the processing of your personal data and your rights under the current regulations on this subject. This policy is posted on our website and applies to travel agencies who wish to collaborate with us in the terms specified here

In general, the fields on our forms that are marked as mandatory must be completed in order to process your requests.

 

Who is responsible for processing your data?

CADENA MAR, S.L.

Gran Via Asima, 1, 07009 - Palma de Mallorca, Spain

 

What personal data do we obtain?

The data we process is obtained from:

  • The forms you complete in order to sign up as an agency in our partnership programme.
  • Information provided during the programme development.
  • All of the data is provided, either directly by you, or by third parties who process requests on your behalf, for example the travel agency that has booked your stay.

The categories of data we process typically include:

  • Identifying data.
  • Contact details, postal and email addresses.
  • Financial and transaction data.
  • Data related to and generated by the booking.

For what purposes will we process your data?

Your data will be processed in order to manage the partnership programme, the bookings made with us and to comply with our legal obligations.

 

Who can we share your data with?

We will only communicate your data under legal obligation or as necessary for the provision of the requested services. For example, in the event that the created booking includes accessory services provided by third party providers or that the availability request it creates affects such services, the personal data necessary for the processing of such booking/availability request shall be communicated to the relevant suppliers for this purpose only. Under the current legislation regarding security protection, we have an obligation to communicate information about your stay to national law enforcement agencies.

 

Legal basis for processing.

The legal basis for the processing of your data is the execution of the contract for partnership and bookings for the clients of the partner agency and the fulfilment of our legal obligations, in particular Law 8/2012 of 19 July, on tourism in the Balearic Islands and other tourism regulations, Organic Law 4/2015 of 30 March, on citizens’ security and its implementing legislation, as well as accounting and tax regulations.

 

How long will we retain your data?

Your data will be retained for the duration of your relationship with us and, in any case, during the time periods set out in the applicable legal provisions and for the time required to address potential liability for processing. We will delete your data when it is no longer necessary or relevant for the purposes for which it was collected. Regarding bookings made by your agency’s clients, we would like to inform you that, in accordance with the applicable regulations, we retain the books and registrations of travellers staying at our establishments for three years, from the date of the last registration sheet that includes them.

 

What are your rights?

You have the right to obtain confirmation as to whether or not we are processing your personal data and, if we are, you have the right to access it. You may also request that your data be rectified when inaccurate or to complete incomplete data, as well as to request its deletion when, amongst other reasons, the data is no longer necessary for the purposes for which it was collected. In certain circumstances, you may request the restriction of the processing of your data. In such case, we will only process data affected by the formulation, exercise or defence of claims or to look at the protection of the rights of others. In certain conditions and for reasons related to your particular situation, you may still object to the processing of your data. In this case, we will no longer process data except for compelling legitimate reasons that prevail over your interests or rights and freedoms, or for the formulation, exercise or defence of claims, and under certain conditions you may request the portability of your data to be transmitted to another data controller. In order to exercise your rights, you must submit a request accompanied by a copy of your national identity document or other valid document that identifies you by postal or electronic address to the addresses listed in the ‘Who is responsible for processing your personal data?’ section. You can learn more about your rights and how to exercise them on the Spanish Data Protection Agency page at http://www.agpd.es.